What it returns
Replacing per-extension telephony licences and PSTN lines with SIP typically cuts monthly call cost sharply.
Back to solutions
One phone system for calls, chat, video and WhatsApp
3CX unified communications: a cloud or on-premise IP PBX, a full call centre, live chat, video meetings and mobile apps — connected to your CRM.
What you get
- IP PBX with SIP trunks, IVR and call recording
- Call centre: queues, distribution, monitoring, reports
- Live chat on your website, escalating to a call
- WhatsApp Business integration
- Microsoft Teams and CRM integration
- Video conferencing and mobile apps
Operational benefits
- Every conversation in one place
- Customer data on screen when the phone rings
- Lower call costs
- Works from office, home or mobile
AI capability
AI chat handles the repetitive questions and escalates the rest with context.
Compare platforms
Traditional
A PBX in a cupboard, no reporting, no record of who called whom.
With Amancom
Cloud or on-premise PBX with queues, recording, reports and CRM screen-pop.
In practice
A service company routed WhatsApp, web chat and calls into one queue and stopped losing enquiries between channels.
Technical capabilities
- 3CX cloud or self-hosted, Linux or Windows
- SIP trunk provisioning and number porting
- WebRTC softphone, no plugin required
- Call recording with retention policy
- CRM screen-pop via API
Connects with
Odoo CRMWhatsApp APIMicrosoft TeamsSIP trunks
Frequently asked
Cloud or on-premise?
Either. Cloud is faster to start; on-premise suits sites with strict data rules or unreliable internet.
Can we keep our existing numbers?
Yes, subject to the carrier supporting porting. We handle the SIP trunk setup.
Does WhatsApp go into the same queue as calls?
Yes — calls, web chat and WhatsApp can land in one queue so nothing is lost between channels.
Ready to see it on your own operation?
Tell us your fleet size or your systems and we will put a proposal together.